Shipping & Returns

SHIPPING RATES AND RELEVANT INFO
  1. No International shipping. (Canada/domestic shipping only)
  2. Same shipping rates across Canada as shown below.

  • Order Value / Shipping Rate

Up to $20 / $8
$21 to $40 / $12
$41 to $100 / $16
$101 to $200 / $20
$201 to $300 / $30
$301 to $500 / $40
$501 to $1000 / $60
Maximum single order value $1000. If the order is more than $1000 in value, please contact coffee@scouts.ca to arrange a bulk purchase (shipping rates are determined by order size/delivery location).
    • Orders of 100 bags of coffee or more should please email:coffee@scouts.ca with email subject: Bulk order for the process and custom shipping rates
    • Depending on where you live, your coffee could take 1-2 weeks to arrive once shipped. You will be sent an order shipped confirmation with a tracking number for more details. 
    • To keep it moving along for you, we process everything as “No Signature Required” (which as you can guess, means no signature is required at delivery)
    • Please note that November and December are the busiest months of the year for shipping, and delays may occur, particularly in the context of COVID-19. 

      MISSING OR INCORRECT ORDERS

      Once you receive your order, please ensure that everything is as ordered. If something is missing or incorrect, please contact us within seven (7) days of receiving your order via coffee@scouts.ca with applicable email subject: missing order or incorrect order 

      If it was our error, we’ll replace the item(s) as soon as possible.

      RETURNS

      We are unable to accept returns. If you decide you’d like to return an item in your order for any other reason than an incorrect order. This is because coffee is a food item that loses freshness each day after its roast date.